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Tag Archives: support

pH and CH test problems

There are reports of an issue with the pH and CH test dyes. I am investigating what has happened with the supplier. We don’t manufacture these dyes due to their complexity. If you are having problems with your pH or Calcium Hardness tests, please email us [email protected] and we will get back to you as […]

Christmas 2021 break

The Labs will close down for a Christmas break from December 22nd to January 5th. Any orders done on December 21st will be processed this year if possible. Whilst you’ll still be able to place orders, they won’t be delivered until the week beginning January 10th. Hope everyone has a great break whether you’ve got […]

August 2021 – looking forward to summer!

It’s August and that means getting ready for summer here at the Labs! We are in a lockdown (who isn’t right now though) and so I’m making reagents and tinkering with bottles. I’m super excited for some changes we’re making this year, and also 100% anxious about making sure our kits are the best in […]

CYA Tests – Testing Tips!

A client recently had an excellent question, they wondered if we had any photos that demonstrate the disappearing logo in our CYA tests. So now, we do! They wanted a better idea of when exactly the dot has disappeared versus just being hard to see. The CYA test is incredibly subjective and also can be […]