There are reports of an issue with the pH and CH test dyes. I am investigating what has happened with the supplier. We don’t manufacture these dyes due to their complexity. If you are having problems with your pH or Calcium Hardness tests, please email us [email protected] and we will get back to you as […]
Tag Archives: support
The Labs will close down for a Christmas break from December 22nd to January 5th. Any orders done on December 21st will be processed this year if possible. Whilst you’ll still be able to place orders, they won’t be delivered until the week beginning January 10th. Hope everyone has a great break whether you’ve got […]
October is almost upon us! The weather warms up in earnest, the pool looks even more inviting, and I spend time decorating the front yard with halloween goodies. Except this year, as we are moving house in the first week of October! Mainly the news is that there will be some delays in shipping because […]
It’s August and that means getting ready for summer here at the Labs! We are in a lockdown (who isn’t right now though) and so I’m making reagents and tinkering with bottles. I’m super excited for some changes we’re making this year, and also 100% anxious about making sure our kits are the best in […]
Hi Everyone, We have run out of Chlorine reagents for the kits, and the ones that should have been here last month are still in Customs. The emergency ones that did arrive last month and this month have all sold out in record times, and the third emergency batch is currently en route from the […]
Hello everyone, it is currently quite cold here in sunny Brisbane but the glory of Summer is not far away. The 2018/19 Summer season is shaping up to be a big one and we are very happy to announce that we have our full range available right now for you to get ahead of the […]
Check out the chemistry pun in the title! We are out of stock of Chlorine Powder, which is a very important part of the kits. Due to circumstances beyond our control, a component of this recipe has become hard to source and particularly from any companies inside Australia. We are importing some and it is […]
A client recently had an excellent question, they wondered if we had any photos that demonstrate the disappearing logo in our CYA tests. So now, we do! They wanted a better idea of when exactly the dot has disappeared versus just being hard to see. The CYA test is incredibly subjective and also can be […]
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Jul
Jul
Have you winterised your pool? Are you ready to jump back into summer? Get your kits and reagents early and beat the upcoming price changes. Due to a number of factors we are having to reluctantly increase prices this year. It’s been two summers since we opened Clear Choice Labs and we’ve had great support […]
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Feb
Feb
The first time you use your kit you’ll probably notice that the pool water curves upwards at the inside edge of the tube, and doesn’t sit perfectly flat on the reagent line. This curve is called the meniscus and in this article I’ll explain what the meniscus is and why it’s important for pool testing. […]
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