Christmas, New Years, Pool Season, whatever you celebrate at this time of year it is definitely upon us. I want to thank everyone so very much this year for their kind words about my knee injury. You’ve all been so patient as I slowly wheeled around the Labs trying to get orders out the door. […]
Tag Archives: support
+++++ November 2023 update! I’ve been getting such lovely messages from people, and also everyone has been so patient with the delivery delays. I know it sucks, I hate waiting for parcels. Currently it’s just about to tick over to November 1st, so thought I’d just update this post. My knee is still out of […]
First of all, thanks for your understanding with the user account registration requirement. I know it’s an inconvenience. I’m hoping it’s only temporary. It’s necessary to stop our site being spammed by the bad guys. We had a scripted attempt to use our website as a passthrough – not a data breach or data theft […]
Well I can’t believe Christmas is nearly here. Let’s talk shipping. Order by end of December 16th, that’s the short story! If you’re in Australia and you order by the end of Friday 16th December I’ll get it into the mail on the Monday and I reckon AusPost will get it to you in time. […]
Hello everyone, hope you’re ready to get those pools up and running for a big summer of fun! We’re going to be away from the labs in the first couple weeks of October. You’ll still be able to place orders whenever you like, but shipping won’t happen until we are back on board. If you […]
Hi everyone! We’re reasonably dry and very safe here at the Labs, but can’t get to any of the post offices that are open. Apparently there are some open, but not the one on our particular island. The local place is hoping to be open Wednesday March 2nd, and I’ve got parcels ready to go. […]
There are reports of an issue with the pH and CH test dyes. I am investigating what has happened with the supplier. We don’t manufacture these dyes due to their complexity. If you are having problems with your pH or Calcium Hardness tests, please email us [email protected] and we will get back to you as […]
The Labs will close down for a Christmas break from December 22nd to January 5th. Any orders done on December 21st will be processed this year if possible. Whilst you’ll still be able to place orders, they won’t be delivered until the week beginning January 10th. Hope everyone has a great break whether you’ve got […]
October is almost upon us! The weather warms up in earnest, the pool looks even more inviting, and I spend time decorating the front yard with halloween goodies. Except this year, as we are moving house in the first week of October! Mainly the news is that there will be some delays in shipping because […]
It’s August and that means getting ready for summer here at the Labs! We are in a lockdown (who isn’t right now though) and so I’m making reagents and tinkering with bottles. I’m super excited for some changes we’re making this year, and also 100% anxious about making sure our kits are the best in […]
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